One‑Year Health Guarantee At Betty’s Teacup Puppies 

Each puppy is protected by a one‑year health guarantee against life‑threatening congenital conditions. Covered Conditions 
• Severe heart defects (grade 4 or higher)
• Congenital organ dysfunction resulting in death
• Any birth defect that leads to death
• Hydrocephalus accompanied by a seizure disorder

How to Make a Claim
1. Contact us within 48 hours of your veterinarian’s diagnosis.
2. Submit copies of the initial vet records clearly stating that death or disease was solely due to a congenital issue, plus a photograph if the puppy has passed.
3. Our veterinary team will review the documentation to confirm the diagnosis.
4. Once approved, we will replace your puppy with one of the same sex, breed, and quality. (Replacement shipping costs are the buyer’s responsibility.) Vaccinations & Parasite Treatments
• All core vaccines (including rabies) and optional kennel‑cough shots are administered before travel.
• Internal and external parasite treatments are given, though parasite re‑infestation common and easily treated is not covered by this guarantee. Exclusions We do not cover: 
• Treatable or common conditions (e.g., luxating patella, hernias, open fontanel, skin issues, blood‑sugar imbalances)
• Hypoglycaemia (please feed your puppy regularly to prevent low blood sugar) Veterinary Expenses
• First 72 Hours: We will reimburse up to $300 USD for treatment only (excluding exam fees, diagnostics, and routine check‑ups). Email all receipts and records before reimbursement. Processing may take up to six weeks.
• After 72 Hours: All veterinary costs are the owner’s responsibility. Contract & Guarantee Activation
• A signed purchase agreement is required to activate this guarantee. • You will receive the contract for e‑signature when your Air Waybill number is issued.
• If the contract is signed late, unsigned, or forfeited, the guarantee becomes void. Replacement Policy We do not cover any veterinary fees or additional shipping costs for replacement puppies. All claim documentation must be submitted within the one‑year guarantee period, with congenital findings reported within 48 hours of diagnosis. Natural Variations We cannot guarantee final eye color, coat color, or adult weight—these traits can evolve naturally over time.

 Frequently Asked Questions

How long will my puppy live? Lifespan depends on care, environment, and genetics. Our puppies come from reputable breeders (never mills), and with proper nutrition and veterinary attention, they can live as long as any healthy dog of their breed. Will my puppy grow? Yes puppies are living animals, not toys. Size and weight estimates are based on the parents and grandparents, plus current growth, but they are not guarantees. Diet, exercise, and individual variation all play a role. 

Why might a local vet estimate my puppy’s age differently? Because our teacup puppies grow more slowly and stay smaller than average, some developmental milestones (like teething, testicular descent, or heat cycles) may occur later than in standard sized puppies. Videos of your puppy at three months are posted before booking; travel usually occurs at a minimum age of four months, after a 4‑ to 6‑week booking window.